PUBLIC PRIVACY-REDACTED TRANSCRIPT AI-generated transcript supplied by Kevin Graehl. It may contain transcription errors. Exact quotations should be checked against the preserved recording before legal use. Private address, phone, email, ZIP, and serial information has been removed. ======================================================================================== ��This content was generated by AI Samsung (00:02) Different, we feature a cell phone number, then want to penetrate 2281. Me (00:06) That is correct. Samsung (00:08) Thank you, sir. Samsung (00:09) I'm going to check now. Samsung (00:11) The ticket number that you just provided the 5137125540 okay, hold on. Samsung and Me (01:55) Hello, sir, I'm actually out checking on the documentation here. I Me and Samsung (01:58) know it'll take a while, yeah? Okay about the main void, Samsung and Me (01:59) I apologize for this main word was replaced, but the issue persisted advanced replacement multiple times but the process has been delayed seeking assume it was already handled by our team. Yes. Samsung (02:15) One second man's circuit. Samsung and Me (02:17) Let me just check and then also created here, thank you. And they said they get back to me Me (02:19) in 48 hours. Me (02:21) And it's been 1 week. Me (02:23) I know how this goes just keeps happening. Samsung and Me (02:34) Is it okay if I place your phone hold for ministry to I'll just have this. I know you have to so. Yes, Me and Samsung (02:38) put me on, hold. Okay, Samsung and Me (02:38) thank you. I Me and Samsung (02:39) understand thank you very, of course. I'll be back. Thank you. Thank you so much. I'll be back Samsung (02:41) so okay, thank you. Samsung (06:17) I Kevin. Samsung (06:20) Thank you so much for patient preparing. Samsung (06:22) We actually reviewed your case. Samsung (06:25) It was already been escalated and you will be receiving a notification by an email or phone call the ticketer, still open, sir. Me (06:36) When how long does this take? Samsung (06:40) Very, exactly no time for importance, but most of the time once they're done with the investigation definitely right away, you'll gonna receive a notification by a text or email. Samsung and Me (06:53) Let's assure you that this has been exposed off. Okay. Samsung and Me (06:56) Okay, so just keep the tickets, just skip the ticket and then keep the line open because once you're done with the investigation, everything will go through sure, okay. So have you attempted to call me yet? Me (07:07) Or forgive me, have I missed a call, or that's. Samsung (07:12) You haven't missed a call, you haven't missed? Samsung and Me (07:15) They are still doing the investigation, encourages, finishing it. To understand okay, Me and Samsung (07:18) okay, okay, so there's no transparency. Sure. Okay, all right, anything else you want me to Samsung (07:20) check? Me (07:23) Yeah, I do, can I have a explanation in writing on where we're at right now, just respond. Me (07:30) And texting. Me (07:32) Hi, Kevin. Me (07:34) We are still doing the investigation. Me (07:36) We will call or whatever you just said to me. Me (07:40) I would request that formally in writing and I appreciate that. Samsung (07:44) Sure, not one, thank you, sir, Holden. Samsung (08:31) Evan. Me (08:32) Yes. Samsung (08:34) Make this own her patient. Samsung (08:34) Do I hold them 1 second okay? Samsung and Me (08:37) My sister, my sister, brows, I'm just waiting for you, son, sorry. That's all good, I get it. I get Me (08:41) it all good. Me and Samsung (10:08) Hey, Google set an alarm in 1 hour to move or lock vehicle. One second, stir. Me (10:15) I'm sorry I said we're continuing, maybe. Me (10:20) Yes, you can continue. Me (10:22) Okay, so what were you able to send that? Me (10:25) I didn't get a notification just yet. Samsung (10:29) Yes, hold on. Samsung (11:30) Man, I guess sent you a text message. Me (11:32) I'm gonna check. Me (11:43) Can you explain what the review is for though, that's that's the most important thing we're reviewing your case for the reasons of that's the part where I need to see what you're all saying, because I don't have AI don't have a dashboard. Me (12:00) I can log in and see, and so. Me (12:04) That's what I'm requesting sounds like you're kind of okay with that and I do appreciate that. Me (12:11) I don't want you to say anything that we'll get you in trouble, but so just do as much as you think you can. Me (12:18) That makes sense. Samsung (12:20) In each review, I actually the one who composed this finish our review. Me (12:27) Review into I mean review of what like that's. Me (12:31) That's a part if I was sending this to someone who doesn't know anything about the case history. Me (12:36) This is very unknown review of review of my. Samsung (12:43) I'll finish the. Samsung (12:45) Finish investigation, as we finish our investigation. Samsung (12:48) Is that okay? Me (12:50) Yes, but what's the investigation about? Me (12:52) That's what I need written I don't know if the investigation is about. Me and Samsung (12:57) Is it about? Yes, Samsung (12:57) sir. Samsung (12:58) And this. Me (13:01) That's what I all know. Me (13:02) What's the investigation about? Me (13:04) As. Me (13:11) Anonymous, for I think, 9 months. Me (13:16) I think I'm doing a little bit of an explanation. Me (13:20) 9 months. Me (13:25) Otherwise love love love. Me (13:28) The mobile side of Samsung TV. Me (13:32) Is these one connect boxes or no Bueno? Samsung (14:14) Further investigation. Samsung and Me (15:09) I'll get back to in a minute racial circuit. Yes, Me (15:11) sir. Me and Samsung (15:12) You can spur a device on it this way, sure. I'll be back. Thank you. Thank you so much. Samsung (15:16) Thank you. Samsung (15:16) I'll be back. Samsung (16:35) Kevin. Me (16:37) Yes. Samsung and Me (16:38) Conservation, do they rate in regarding with this, it's actually there is no work around with this because it was already been handled by the special case management, and then they will just based on the notes and the reports that has been submitted to them, and to the ticket number that was given to them for so one. Okay? So. Samsung and Me (16:59) Thing I needed to do is. Forgive me, Me (17:00) so now you're backtracking. Me (17:04) I'm confused here. Me (17:06) Yes. Me (17:07) So will you at least write on there? Me (17:09) It's handled by the specials team? Me (17:11) What specials team. Samsung (17:14) As case management. Me (17:16) Case management. Samsung (17:18) Phoenix the review. Samsung (17:20) I just put here as we finish. Samsung and Me (17:23) The review handled by not Casey. You just said team, so if you could respond with our Me (17:24) team specifically case management or something like that. Me (17:32) That's like. Me (17:34) What does case management mean? Me (17:35) I just googled it? Me and Samsung (17:36) It doesn't mean anything when I type it in, doesn't bring up any keyword just saying. Husband. Hi, it's Samsung (17:39) actually, yeah. Samsung (17:42) It's actually the special department from Samsung store. Me (17:46) Well then just write that in there, you don't have to divulge all your secret sauce, but just say, like one of our specialized apartments in Samsung is which we call case management, is looking into this, and they'll get back to you over email. Me and Samsung (17:59) And then that's plenty fine for me. Howard Samsung (18:00) Hughes. Me (18:04) You gotta remember, I've been, I've been on this voyage since just a few months after owning it. Me (18:10) So I can just being very cautious of. Me (18:18) You know, let the warranty run out and then say Goodbye to me. Samsung (18:21) Yes. Samsung (18:23) Jack, is it okay? Samsung (18:24) I'll just read this before I send it to you. Samsung (18:26) Our team is guarantee looking into your support ticket 5137125540. Samsung (18:31) We will contact you by email or text text message as soon as our case management finish the investigation. Me (18:41) Amazing, are you allowed to say what case management is because, whereas that as far as you're going to go? Samsung (18:49) I'm sorry, sir. Samsung and Me (18:49) I did not understand I'm sorry. Are you allowed to explain Me (18:50) what case meninger is in that text message like? Samsung and Me (18:55) I know we don't know sir because sir, I don't hope I don't think to get close information, or I'll tell you that you get them okay. Because you're like, I don't know it's all good. Hey, that's good enough for me. Yeah, I get it. Yeah, no, appreciate it. Me (19:08) That's super helpful. Me (19:09) Thank you. Samsung (19:11) Thank you. Samsung (19:12) It took a carbon high cabin. Me and Samsung (19:17) Appropriate with you and I did agree to do a survey after you're going to get great stars, so I appreciate it. Okay. Me and Samsung (19:26) How long are the surveys? Thank Samsung and Me (19:27) you, sorrow, ideas that no, we are 3 questions only after it is called via text message. If not too long, right? Yeah, okay, cool, Me (19:33) all right. Me and Samsung (19:35) Well, satisfied satisfy, satisfied, send me through I mean look, I'm not satisfied as a whole with Samsung, but with you. Okay, thank you, so anything else, Kevin? Me and Samsung (19:42) Yes, so I hope it allows me to answer that honestly. Oh, I Samsung (19:44) expect Brasilia. Samsung (19:46) Appreciate your pay with it so thank you so much. Me and Samsung (19:50) ALBERT, I got it okay. I already send a text message to you. Anything Samsung (19:52) else, Kevin? Me (19:54) No I will release the call and I appreciate you. Samsung (19:59) Thank you so much. Samsung (19:59) You take care and thank you for calling Samsung. Samsung and Me (20:01) Have a great day bye bye. Like, Me (20:03) oh, you release it so I can do the survey, okay? Samsung (20:09) Please send the call it gonna be sent you by a text message Me (20:12) Oh that's