PUBLIC PRIVACY-REDACTED TRANSCRIPT AI-generated transcript supplied by Kevin Graehl. It may contain transcription errors. Exact quotations should be checked against the preserved recording before legal use. Private address, phone, email, ZIP, and serial information has been removed. ======================================================================================== ��This content was generated by AI Clarifying Samsung damage claim dispute with service call details Kevin Graehl (Me) (00:00) Yeah, this is Kevin grill for pulling up caller. Kevin Graehl (Me) (00:02) ID without what you were asking. Mila service quick (00:05) Yes, how can I help you today, sir? Kevin Graehl (Me) (00:07) Sure, so I've had multiple service calls that believe, did they come out of the San theandro or Hayward office? Kevin Graehl (Me) (00:15) Where do they come out of. Mila service quick and Kevin Graehl (Me) (00:18) Hi Bixby vocal warehouse to do this is in San Francisco. Oh, I Kevin Graehl (Me) (00:24) didn't know that. Kevin Graehl (Me) (00:24) Okay, cool, so I've got a little bit of a conundrum here, Samsung said to call y'all and process a damage claim or something through you. Kevin Graehl (Me) (00:38) They did this 2 months ago, and I just got a notification from y'all that you or Samsung denied it. Kevin Graehl (Me) (00:46) I don't know which one it is and that's fine, but they're asking me to submit it again. Kevin Graehl (Me) and Mila service quick (00:52) Do you want to tell me why it was first disputed or discredited, or whatever do you let me know? Do you have the Mila service quick (01:01) chicken number? Mila service quick (01:03) Especially to the damage cream. Kevin Graehl (Me) (01:05) Shoot, no, it's a Samsung tick number. Kevin Graehl (Me) (01:08) I've got like 7 ticket numbers. Kevin Graehl (Me) (01:10) I'll just start spitting them off. Mila service quick and Kevin Graehl (Me) (01:11) Oh, no, maybe some regrets to the TV. Maybe maybe it's the most recent. Kevin Graehl (Me) (01:15) It's a TV. Kevin Graehl (Me) (01:17) Yeah, hang on. Mila service quick (01:18) Or she can find healthy, took your pull up, but I don't believe I see anything about a damage claim. Kevin Graehl (Me) (01:26) Yeah, that's this is it's so confusing because you guys play a part of this just as Bad as they do. Kevin Graehl (Me) (01:31) But like your text will close a ticket. Kevin Graehl (Me) (01:34) When I like, please don't close it. Kevin Graehl (Me) (01:36) Please don't close it and look close it right as I right after they leave the front door they go in the car and press close. Kevin Graehl (Me) (01:40) And I'm like, guys, I go out there. Kevin Graehl (Me) (01:41) I'm like the issue's still alive. Kevin Graehl (Me) (01:43) And they're, like, busted, they'll leave with, like the same issue. Kevin Graehl (Me) (01:49) I have just a bunch of ticket numbers. Kevin Graehl (Me) (01:51) I can give you. Kevin Graehl (Me) (01:52) But I don't know if it's going to be helpful, which one it is. Mila service quick and Kevin Graehl (Me) (01:55) You know, I have, I have about poor tickets pulled up here, and I don't see anything about a damage claim, the last thing I see that you had a repair done on. Okay, I've got 888. Mila service quick (02:08) I believe 3 months ago on the 11th, it says true that you repay some modules. Kevin Graehl (Me) (02:18) Yes, what modules do they replace? Kevin Graehl (Me) (02:20) And let me ask this. Kevin Graehl (Me) (02:21) If it's possible, are you able to either just tell me, or are you able to email me what parts you replace? Kevin Graehl (Me) (02:27) Because Samsung says no parts have been replaced on their notes. Kevin Graehl (Me) (02:31) So they're like, we show no parts ever being replaced. Kevin Graehl (Me) (02:34) I'm like, can you guys look a little bit deeper into the history they're like, no, we show. Kevin Graehl (Me) (02:37) There's been service calls, but no parks need to be replaced, so it's like. Mila service quick (02:44) Yeah, so I just see here that a few parts gonna replace. Mila service quick (02:47) It looks like it was APC B main at first. Mila service quick (02:50) There's something of a network. Mila service quick (02:53) One kind another pc being I'm gonna look for. Kevin Graehl (Me) and Mila service quick (03:02) Do you have any way of what does that system look like? I Mila service quick and Kevin Graehl (Me) (03:04) can't request for them to. Is it just Kevin Graehl (Me) (03:05) can. Mila service quick and Kevin Graehl (Me) (03:06) Yes, I have. Can I get this Kevin Graehl (Me) and Mila service quick (03:06) all in writing on what date? I can request for those to be sent. Kevin Graehl (Me) (03:09) Sorry, sorry, I'm interrupting them. Kevin Graehl (Me) (03:11) Such a terrible person at that right now, please continue. Mila service quick (03:15) No, it was trying to yeah, just to confirm the email I have on the file. Mila service quick (03:18) Is Kevin grill and email.com. Mila service quick (03:23) Okay, just confirming, she aren't AB. Mila service quick (03:26) H. Mila service quick (03:26) L. Kevin Graehl (Me) (03:27) Yes. Mila service quick (03:29) Okay, I'll go ahead and request for all those to be sent to you in one moment. Kevin Graehl (Me) (03:33) Amazing. Kevin Graehl (Me) (03:42) And then on a different note, we, what I originally called about what they were requesting. Kevin Graehl (Me) (03:48) Don't let me forget. Mila service quick and Kevin Graehl (Me) (05:04) Okay, I put that request answer such a recent over to you if not today, then tomorrow. I'm Kevin Graehl (Me) and Mila service quick (05:09) sure, okay, and then the what Samsung requested for me, and they wanted me to specifically call y'all which ticket number I don't know. Special. Kevin Graehl (Me) (05:24) But I'm assuming it's probably if you're able to cross-reference, the one connect box circuit board, so anything that says the word one. Kevin Graehl (Me) (05:32) In it probably. Kevin Graehl (Me) and Mila service quick (05:33) And this is many, many months ago, if I didn't mean in 2025, so maybe one of the first service calls when they replaced the one connect circuit board, they broke the plastic tabs that the one connect board doesn't screw down for my understanding. Okay. Kevin Graehl (Me) (05:54) It just sits in there and then when you clip on the top case, and just click it all together. Kevin Graehl (Me) (05:58) It's like a lego set. Kevin Graehl (Me) (06:00) It just all floats in there and holds it, and secures it. Kevin Graehl (Me) (06:02) And it's like cradled and perfectly, however something was broken. Kevin Graehl (Me) (06:08) Who cares like? Kevin Graehl (Me) (06:09) It's just plastic. Kevin Graehl (Me) (06:10) They can replace that. Kevin Graehl (Me) (06:11) And so then from that point on, whenever I plugged in the power cable, which, ironically, is just a usbc laptop charger, the whole circuit board would move. Kevin Graehl (Me) (06:24) And the laptop charger would never click in. Kevin Graehl (Me) (06:29) So like half the time this thing was, we found out was not working just because of a power issue. Kevin Graehl (Me) (06:36) So another I saw obviously I call Samsung and I'm like, hey, they please make sure they bring a new piece of plastic. Kevin Graehl (Me) (06:45) And. Kevin Graehl (Me) (06:46) They didn't and then I called again and they didn't. Kevin Graehl (Me) (06:50) And then there was a separate issue. Kevin Graehl (Me) (06:52) So like I'm not making a complaint about that. Kevin Graehl (Me) (06:54) But it does need to be logged, that's what they asked, they need they need to know that that's broken when they set the TV down on my ottoman, from that point on the backlight of the screen, like the image is still there, but there's a backlight, and if you want to Google what it means there's side leds or rear leds, but there's diffuser panels, it's usually a layer of like 5 to 15 different layers of silver, clear, silver, clear, silver, clear to help diffuse the light ever since then, when they set it down on there, they had there's no screws. Kevin Graehl (Me) (07:33) On the back of these TVS that's all just held on like door panels of a car that is click on. Kevin Graehl (Me) (07:38) It's quite genius, but also a paint in the butt for them. Kevin Graehl (Me) (07:40) I feel for the guys. Kevin Graehl (Me) (07:41) It sucks, they were not successful in clipping it back on, and they didn't realize until they left and I tried to plug in my Xbox to the back of the TV, the back was not fully secured. Kevin Graehl (Me) (07:54) I think, because of the wires were all messed up, and while they were forcefully trying to click. Kevin Graehl (Me) (07:59) It on the screen, in my opinion was damage, is it cracked? Kevin Graehl (Me) (08:05) No, is the screen damage absolutely, it looks like garbage at night day. Kevin Graehl (Me) (08:10) It's fine night, you can just see like so much white splotchiness, so to abbreviate that in those long-winded thing, I'm sorry, I do that while the TV was phase, 4 on my ottoman, they didn't bring a table or a microfiber cloth or things to keep screens safe, they improperly. Kevin Graehl (Me) (08:30) A fixed liar panel put on the circuit board wrong. Kevin Graehl (Me) (08:34) I don't know what they did, but they had to come out to fix that because the port was hidden because there was so much bulging going on from that new servant port, they installed, so that was like service call number two, so the damage occurred at some point in the very beginning stages, unfortunately, it was reported officially, 2 months ago, even though I'd been reporting it for 8 or 9 months. Kevin Graehl (Me) (09:02) Hope that makes sense. Kevin Graehl (Me) and Mila service quick (09:03) I'm happy to. Okay, Mila service quick and Kevin Graehl (Me) (09:03) so that yeah, the tickets. I'm happy to try to put this in writing if it helps you. Kevin Graehl (Me) (09:08) Go ahead. Mila service quick (09:10) So the tickets I hear that I have Here are from 2026. Mila service quick (09:13) Do you happen to have the tickets from 2025? Kevin Graehl (Me) (09:17) Oh, God, see. Kevin Graehl (Me) (09:17) This is that's the crazy thing. Kevin Graehl (Me) (09:19) This is always what it is. Kevin Graehl (Me) (09:20) Yeah, so like Samsung can't even ever they're like, what are you talking about? Kevin Graehl (Me) (09:23) Why would you? Kevin Graehl (Me) (09:24) Why would you never had repairs of this house? Kevin Graehl (Me) (09:29) I can give you some more tickets to. Kevin Graehl (Me) (09:37) Do you want to start writing some down? Kevin Graehl (Me) and Mila service quick (09:42) Or can I can? Yeah, because I have the ones Mila service quick and Kevin Graehl (Me) (09:42) that end in. I. Mila service quick (09:45) I can tell you the ones I have, and you can tell me the ones that you have. Kevin Graehl (Me) (09:48) Okay, I'll just tell the ones I have. Kevin Graehl (Me) and Mila service quick (09:50) I have ending in 39894977236558540558663. Okay. Mila service quick (10:01) I want I have and then 949772122365. Kevin Graehl (Me) (10:09) I don't even have a 1222. Mila service quick (10:13) I'm okay for read me the ones that I don't have. Kevin Graehl (Me) (10:16) Okay, do me a favor would this be better like if if we do an email thread that way we don't mix each other's words up? Kevin Graehl (Me) and Mila service quick (10:24) I can, because I've been for a year straight throwing this all into ChatGPT, every phone call that has been recorded and every Transcript and every text message from Samsung, do you want me just to give you full-blown, like let AI take care of all the nuances and not confuse us and just give you all those tickets like you. Recently. Kevin Graehl (Me) (10:44) Tell me. Mila service quick (10:44) So if you send, if you send an email, I don't have any access to the email so I wouldn't be able to see it, sir. Kevin Graehl (Me) (10:51) S***, okay, what are we better off like waiting for someone on email to respond because your webpage, when you go to contact us, says error when you click your email and write a message. Mila service quick (11:04) Yeah, so I can provide you with the email and you could put all that information down there, and then someone will contact you so I could provide you with that email. Kevin Graehl (Me) (11:12) Okay, Gilbert. Mila service quick (11:14) That's gonna be Samsung care. Kevin Graehl (Me) (11:16) Samsung air pet. Mila service quick (11:19) Service quick.com. Kevin Graehl (Me) (11:21) Head up and then just for the fun of it, I do wanna make sure at least something is done today over the phone because they are closing this ticket tonight, unless I get something done by all so do you want me to list off my tickets and then cause I still want to keep falling through this. Kevin Graehl (Me) (11:42) I was just trying to find a more efficient way. Mila service quick (11:44) You're just giving me a list of the other tickets because the ones that I have have been canceled. Kevin Graehl (Me) (11:49) Yeah, no worries. Kevin Graehl (Me) (11:49) All right, I'm just gonna lift them all off for 182247398. Kevin Graehl (Me) (11:56) Can I just list off the next 11 after another? Mila service quick and Kevin Graehl (Me) (12:03) Yes, that's fine. Okay, well Kevin Graehl (Me) (12:03) 4184669949. Kevin Graehl (Me) (12:12) 4 1 8 4 7 9 1 1 7 2. Kevin Graehl (Me) (12:20) 4 1 8 4 8 6 1 3 6 5. Kevin Graehl (Me) (12:28) 5 1 3 6 8 1 6 5 5 8. Kevin Graehl (Me) (12:37) 5 1 3 7 1 2 5 5 4 0. Kevin Graehl (Me) (12:48) I have AI mean in 5558 and 663, do you have those? Kevin Graehl (Me) (12:56) Let me give those okay 5136816558. Kevin Graehl (Me) (12:59) Sorry, I think I gave that to you. Kevin Graehl (Me) and Mila service quick (13:05) And then I. Let me take a Mila service quick (13:06) performing up result from 2026 anything. Mila service quick (13:10) In regards to 2025, it's not showing up in my system. Kevin Graehl (Me) (13:16) Because it was only a call, maybe and a ticket made on that end. Kevin Graehl (Me) (13:20) Maybe it's not on your end. Kevin Graehl (Me) (13:22) You want to try another 1233233. Kevin Graehl (Me) and Mila service quick (13:26) Do you already have that? I would, and all the Mila service quick (13:27) chicken numbers would have to start with 41. Kevin Graehl (Me) (13:32) Sure, okay, copy that 41. Kevin Graehl (Me) (13:39) 4 1 4 1 4 1. Kevin Graehl (Me) (13:43) I don't know. Kevin Graehl (Me) (13:44) I'd have to go deeper. Mila service quick (13:47) Yeah, provide the number that starts with. Mila service quick (13:49) If you ever believe you have one, that search for 417. Kevin Graehl (Me) (13:55) Oh, I see what you're saying, because it's an order like that. Kevin Graehl (Me) (13:57) I yeah, let me just search in general for 17. Kevin Graehl (Me) (14:19) I don't see anything, I just did. Kevin Graehl (Me) (14:20) A search on my text messages for the word 417 or that I don't have anything you're just thinking that would be 2005 based on the chronological stacking of numbers. Kevin Graehl (Me) and Mila service quick (14:28) I appreciate that. Yeah, most likely Mila service quick and Kevin Graehl (Me) (14:29) either for 14415416 or 417. I don't know if I search 4 and 5, it's Kevin Graehl (Me) (14:34) going to be impossible. Kevin Graehl (Me) (14:36) That's that's our zip code here or phone code. Kevin Graehl (Me) (14:40) Let me find one other way search and thread. Kevin Graehl (Me) (14:46) What's 6? Kevin Graehl (Me) (14:49) Nothing per 416414, nothing 414415. Kevin Graehl (Me) (14:54) It's going to be a bunch, because that's my phone number. Kevin Graehl (Me) (15:04) Unfortunately, no I got nothing 4, and 44, and 54 and 6. Mila service quick (15:09) Yeah, no, I'm not too sure, then, sir. Mila service quick (15:11) Let me try to search up your number again to see if anything comes up with your number besides someone that I have. Kevin Graehl (Me) (15:17) Yeah, for sure. Kevin Graehl (Me) (15:20) The address or phone number, you know better you let me know. Mila service quick (15:25) I can tell me one moment sure. Mila service quick (16:02) Yeah, and I wasn't able to look up any of the tickets and beside someone that I have, so unfortunately. Kevin Graehl (Me) (16:08) I'll pull it up, and once I had my laptop open, I've got it on deep AI, it's waiting for my laptop to open because it's stored on my computer. Kevin Graehl (Me) and Mila service quick (16:15) All my markdowns, okay, so let's just start a claim, or at least a history paper trail or something, because that's what they're asking me to do before this ticket's closed. Okay. Mila service quick (16:31) Yeah, because the last ticket I have pulled up is summer. Mila service quick (16:35) T is the one that engine 1365. Mila service quick (16:40) I'm up chicken to already been closed out. Mila service quick (16:42) It was canceled. Kevin Graehl (Me) (16:57) Forgive me, does this mean we're in a quagmire where we're, you can't start a ticket without an active ticket, or you can't start an investigation without an active ticket. Kevin Graehl (Me) and Mila service quick (17:04) II just spent 2 and a 1/2 hours trying to get trying to get what Samsung on the phone go ahead. Yes, so we can look at the ticket tube had previously. Mila service quick and Kevin Graehl (Me) (17:12) So we kind of get the tickets that you've had previously, but you're seeing that you want to not take something on here before the ticket closes out which, on my end, I don't see that you have any current active tickets that are open. I don't have an Kevin Graehl (Me) (17:24) intern active tickets. Kevin Graehl (Me) and Mila service quick (17:26) I have some active ones that are not starting with 4, but I think those kids are executive tickets that go through advanced replacement team. I Mila service quick (17:32) believe any other two has because I did hear you mention of 4151, something and a 213 number. Mila service quick (17:39) Those are all tickets that are with Samsung, not with us. Kevin Graehl (Me) (17:43) Here got it. Kevin Graehl (Me) (17:43) Well then let me if I may ask this. Kevin Graehl (Me) (17:45) The first board replacement of the one connect. Kevin Graehl (Me) (17:51) Are you allowed to just go into that one and attach this damaged thing to it. Mila service quick (17:58) Okay, so I'm gonna go with what I have on here. Mila service quick (18:01) The first repair you ever got done was on, let me show you. Mila service quick (18:08) It was in April 14th 2026, and that would be just replaced the main board as well as the PC V and something about a one client. Mila service quick and Kevin Graehl (Me) (18:21) I don't know unfortunate, would not know what that is. I'll get Kevin Graehl (Me) (18:23) Norway. Mila service quick (18:24) The second repair you had was on April 27, my book flying, they adjusted the oc box. Kevin Graehl (Me) (18:34) A one connect box. Kevin Graehl (Me) (18:35) Yeah, because I was complaining that the power cable wouldn't fit in. Kevin Graehl (Me) and Mila service quick (18:41) They came out just to fix it. Yes, well, that's Mila service quick and Kevin Graehl (Me) (18:41) when I where I see the one connect box, but the adjusted. And I didn't, Kevin Graehl (Me) and Mila service quick (18:42) yeah, they're notes, are fantastic. I'm. Kevin Graehl (Me) (18:48) I gotta tell you, it's the same guys all the time. Kevin Graehl (Me) (18:51) And look, I run a service company, you can look me up in LinkedIn. Kevin Graehl (Me) (18:55) It doesn't matter I'm not flexing. Kevin Graehl (Me) (18:56) I could give 2 s**** like these guys would be fired in a second based off the note taking and like, how dirty they got the walls, and the tools that didn't have, and that's all good. Kevin Graehl (Me) (19:04) They're nice, guys like I fed them, give him drinks and all that. Kevin Graehl (Me) (19:08) But they're freaking dumb dumbs, really bad on their notes as you can see, and I it's, it's made it's so hard when I call up Samsung, like they're like, we don't see any parts replaced, and I'm like, well, here's a video let me, upload it. Kevin Graehl (Me) (19:27) These are the parts replaced, like video of the parts being replaced as replacing them. Kevin Graehl (Me) (19:31) I got the 0 numbers of the old serial numbers of the new they're like, s***, you're very efficient, and I'm like, yeah, that's what you gotta do in this industry. Kevin Graehl (Me) (19:40) So like that's what I have to do, which your guys aren't doing just have like what. Kevin Graehl (Me) and Mila service quick (19:45) By the way, I had some of your parts parts here that are brand new. You know? Yeah, definitely that. Kevin Graehl (Me) (19:48) If you want them, your guys left them. Kevin Graehl (Me) (19:50) I called and texted them, but no one answered. Mila service quick (19:54) Mayor definitely just see that some parts of her replace. Mila service quick (19:56) I'm not too sure where Samsung's not able to see that. Mila service quick and Kevin Graehl (Me) (19:59) I just don't unfortunately see anything about the damage scream. I don't know why I don't know why not it's Kevin Graehl (Me) (20:00) your your end should be their end. Kevin Graehl (Me) (20:04) You got me. Kevin Graehl (Me) (20:05) It's it could also just be there, India call center, because very limited access until gets to the higher echelons who knows. Kevin Graehl (Me) and Mila service quick (20:16) Not my problem, not your problem. D***, I'm Mila service quick (20:17) looking, yeah, no, but I'm looking figure last ticket that you had and yeah, I don't see anything about. Mila service quick (20:28) Anything about a damage claim? Mila service quick and Kevin Graehl (Me) (20:29) I do see here that you requested to speak to supervisor regarding concerns with the tech Heather than the. Oh, weird. Well, let me find my email. I just got a Kevin Graehl (Me) (20:36) denied damage form shitward that come from damage deny, maybe. Mila service quick (20:44) Mr. Mila service quick and Kevin Graehl (Me) (20:44) Separum, Samsung here that service quick.com. I'm going to check that right now. Kevin Graehl (Me) (20:47) I just, I looked at it, and I was like, oh gonna be, I don't want to deal this right now. Kevin Graehl (Me) (20:53) No one likes here in the word deny mindset of like first girl breaking up with yours. Kevin Graehl (Me) (20:59) And. Kevin Graehl (Me) (21:09) I knew where came. Kevin Graehl (Me) (21:17) I mean, it's possible they didn't even send it to you all. Kevin Graehl (Me) (21:20) They just to their universal deny, claim process. Kevin Graehl (Me) (21:48) Uh, let me search for that in the background. Kevin Graehl (Me) (21:50) Did you have a question for me? Kevin Graehl (Me) (21:51) I'm sorry and one track mind. Mila service quick and Kevin Graehl (Me) (21:54) I'm at the moment, no since II just feel like I'm not very much helpful now since I'm not able to see any anything that you're asking for. Oh, okay, how about on this one? They had to come Kevin Graehl (Me) and Mila service quick (22:01) out to put the panel back on the TV that service call to does that make sense they I can give you a date of that one. I have. Mila service quick (22:14) Okay, what's the date of that one? Kevin Graehl (Me) (22:16) I'm scrolling up to get it. Kevin Graehl (Me) (22:17) I gotta find the pictures I took at that time. Kevin Graehl (Me) (22:35) Okay, there was on April 23rd I had to spend 2 hours with tier 2, because your technicians did not provision. Kevin Graehl (Me) (22:46) The main board after replacement and that was ticket number 4184791772. Kevin Graehl (Me) (22:58) And the new ticket I had to open. Kevin Graehl (Me) (23:00) It was a 513, but I don't think that helps you. Mila service quick and Kevin Graehl (Me) (23:05) Okay, so on that ticket number that you just provided. So. Mila service quick (23:09) There was a repair done on the 27th of April. Mila service quick (23:22) I said here after main repair brewers. Mila service quick (23:24) After main repair rear cover is not assembled properly to cause interesting. Mila service quick (23:30) In my port, misaligned. Kevin Graehl (Me) (23:32) Yes, and that's exactly where the backlight damage occurred when they came back and fixed it, or when they were trying to do it, I gotta be honest with you, we Don 't watch this TV much. Kevin Graehl (Me) (23:46) That's so like we probably had it on. Kevin Graehl (Me) and Mila service quick (23:53) Probably not even that night. Okay. So Mila service quick and Kevin Graehl (Me) (23:54) yeah, that's Aha, that's the ticket where I said that they only play adjusted the one connect box, but the notes of the technician when they schedule this appointment, it's a customer complete update frame for TV. Let's see. Mila service quick (24:08) It's not closing properly, photographed the panel. Mila service quick and Kevin Graehl (Me) (24:13) But when they went over, it looks like all they did was adjust. Yes. Mila service quick (24:15) The panel. Kevin Graehl (Me) (24:17) Yeah, so I think so. Kevin Graehl (Me) (24:19) Like I didn't watch like a Hawk like on that Hawk on that oneI had some some calls I had to do, but they had to put the TV down again that use the ottoman, and whatever, that means adjusts the panel could have been the back panel who knows doesn't matter. Kevin Graehl (Me) (24:37) The circuit board sits because these are framed TV so d*** thin, like literally, if you run the wire, just a tiny bit wrong, you can't close a back panel, and what it was, is the power cable was able to plug in, but not the there's 2 exterior cables which are audio inputs, outputs the optical and HDMI. Kevin Graehl (Me) (24:58) Were not aligned like, that's, that was what his note should have said or said had said, so that's the ticket where I strongly believe the damage occurred, the one connect box was much prior to that on a previous ticket, so those are your 2 tickets. Mila service quick (25:18) Yeah, subtle tendency here but a damage cream I don't know if you might have submitted something with Samsung, but what I can do on my end is send you a form of a damage from email that you can follow out and provide pictures so that we have something on on the ticket cause other than that. Mila service quick (25:33) I don't see any damage came on the ticket there. Kevin Graehl (Me) (25:38) Sure, that's I don't think what they wanted me to do. Kevin Graehl (Me) (25:41) But if that's your procedure, I will happily follow it. Kevin Graehl (Me) (25:44) I don't know what they wanted me to do. Mila service quick and Kevin Graehl (Me) (25:45) New Yorker was or try to see where that damage cream denial form you got was sent from. But I'll just say that before I talk into my a**. Kevin Graehl (Me) (25:53) Oh, yeah? Kevin Graehl (Me) and Mila service quick (25:53) That's. And Mila service quick (25:54) then that every I can see how we can proceed after that. Kevin Graehl (Me) (25:59) Do you want to call me back in 20 minutes on that, or do you want me to call back in? Mila service quick (26:04) If you want, you can definitely call back. Kevin Graehl (Me) (26:06) Do I mention a certain I think we had today? Kevin Graehl (Me) (26:10) Or how do you guys reference this call today? Mila service quick (26:14) So I'm gonna note on the ticket, where you said for the possible damage could have been done on there. Mila service quick (26:20) I'll just note it on here that you're calling. Mila service quick and Kevin Graehl (Me) (26:22) In regards to damage cream form that was sent to you, that was denied. I'm so sorry, Kevin Graehl (Me) (26:25) what ticket so I can. Mila service quick (26:30) Now we take a number show. Mila service quick (26:34) Be the one that engine 1772, but that ticket was merged into an internal ticket we have. Mila service quick (26:40) So I can give you that ticket number if you're like. Kevin Graehl (Me) (26:42) Beautiful, okay, Google. Mila service quick (26:45) It's going to be sq 796171122. Kevin Graehl (Me) (26:53) Sq 796171122. Mila service quick (26:58) I guess sir. Kevin Graehl (Me) and Mila service quick (26:59) Amazing and your name please even pleasant and very nice. My name Mila service quick (27:04) is Mila Marva. Kevin Graehl (Me) (27:07) Mida, thank you. Kevin Graehl (Me) (27:08) Are you down 310 or were you at? Mila service quick (27:13) And yes, we're in Carson. Kevin Graehl (Me) (27:16) I went to west Florence high and then lived 1 42nd for a little bit and went to college Castile, and now I live up in San Francisco. Mila service quick and Kevin Graehl (Me) (27:29) Okay, well I'll go ahead and make a note of everything we talked about today so that when you call in and most I don't know if you would give me or a different agent, they didn't know what to what you're calling in for. I tell you, I Kevin Graehl (Me) (27:39) appreciate it, I know I need to do it better now and I'm sorry, I didn't have that last bit information right for you and sorry for kind of wasting your time, but I was just told to call you and that's I just wasn't given any good direction. Mila service quick and Kevin Graehl (Me) (27:50) No, that's fine, sir. So sorry, cool. Thank Kevin Graehl (Me) (27:52) you so much. Mila service quick (27:52) When you do have that information, just give us a call back. Kevin Graehl (Me) (27:55) It's a very good chap