This content was generated by AI Issue with Samsung TV repair and tracking details Kevin Graehl (Me) (00:00) No, who's this? Drew W office of ceo (00:04) This is you with Samsung careers, Kevin available. Kevin Graehl (Me) (00:07) I'm sorry with what. Drew W office of ceo (00:11) Samsung extra care. Kevin Graehl (Me) and Drew W office of ceo (00:13) How good yeah, what's going on? Is Drew W office of ceo and Kevin Graehl (Me) (00:15) Kevin available? Yeah, Kevin Graehl (Me) (00:15) speaking. Drew W office of ceo (00:19) Let you know we are on a recorded line for quality and training purposes. Drew W office of ceo and Kevin Graehl (Me) (00:23) And I continue to call you set being recorded perfect, so I'm reaching out regarding your email that was sent to the office of the president regarding your Samsung TV. You are as well. Drew W office of ceo (00:35) Right? Drew W office of ceo (00:37) I understand that the unit is not working properly understand the connect one boxes and along the liable. Drew W office of ceo (00:44) The housing of the unit isn't very label and it's been giving you issues. Drew W office of ceo (00:51) I understand you've also had multiple repairs done as well before I'm able to look into this repair tickets. Drew W office of ceo and Kevin Graehl (Me) (01:01) I just wanted to confirm the model number and the serial number with you because it wasn't originally sent in that one initial email. Yeah, no worries, I can. I can Kevin Graehl (Me) (01:08) go, grab that for you, yeah, and I'll say the biggest issue with all this is, it's just the worst tracking of. Kevin Graehl (Me) (01:22) Repair tickets everyone keeps saying there's only been one repair or no repairs done. Kevin Graehl (Me) (01:27) But there's been like, well, over 5 service calls, and I think I count 7 parts replaced on four different instances. Kevin Graehl (Me) (01:35) Sometimes we're just dry runs, you want the serial number. Kevin Graehl (Me) (01:41) I think the TV will turn on. Kevin Graehl (Me) (01:44) You see. Kevin Graehl (Me) (01:50) Gestimulated, verifier. Kevin Graehl (Me) (01:50) Do you want the whole thing verbatim? Drew W office of ceo and Kevin Graehl (Me) (01:55) I verify I do there it is attached to the tickets, but it's not attached to like it wasn't the initial email, so I just make sure and everything is matching out. Oh, yeah? Yeah, I got it. Okay, hang all, setting skin a second. Kevin Graehl (Me) (02:06) Chew up the 3 lights north and sat down, leaving one. Kevin Graehl (Me) (02:14) I'll sitting. Kevin Graehl (Me) (02:26) We have a cell number ending in 401516 boy join the holding. Drew W office of ceo (02:35) You said 401516E. Kevin Graehl (Me) (02:38) Yeah, those are the last 6 digits or 7I can give you the whole thing if you. Drew W office of ceo (02:43) Number one okay. Drew W office of ceo (02:44) I just wanted to confirm that was thrown right one. Drew W office of ceo (02:50) I let me confirm those ticket numbers with you. Drew W office of ceo (02:52) Because you said that they're telling you only one was you did. Drew W office of ceo (03:03) I would have to go now that I've confirmed it. Drew W office of ceo (03:06) I'm gonna have to look at the history of your unit. Drew W office of ceo (03:09) I'm gonna review the entire all service notes for your unit. Kevin Graehl (Me) (03:14) If it helps the service quicker, I think that's what they're called. Kevin Graehl (Me) and Drew W office of ceo (03:20) It's been, I think it's called, whatever it is either third party company you hire for your repairs. That Drew W office of ceo (03:25) sounds right. Kevin Graehl (Me) (03:25) Yeah, okay, they've given me a Mecca of pdfs that actually show what repairs have been done and then my last conversation with the exchange advanced team was they have only replaced one module. Kevin Graehl (Me) (03:42) And that is, the I can go. Kevin Graehl (Me) (03:44) Look, I have it all logged on a huge ChatGPT with a markdown file is timandated, which is just like a fancy way of like making sure it doesn't hallucinate. Kevin Graehl (Me) (03:56) It's like a text file that stays on your computer that's all they see, but maybe you can see more, but so, if you feel like you're dead ending, let me know. Kevin Graehl (Me) (04:07) Do you want me to stay online or do you want to call me back anytime you have a question or doesn't matter to me? Drew W office of ceo (04:14) I do want to go through this, I'm probably gonna do thoroughly review everything right after this call. Drew W office of ceo and Kevin Graehl (Me) (04:21) But I do want to know everything like I want more than just what's on my end is I'm gonna see the service notes that the technicians have the service center put in if you receive something. So you're your best bet Kevin Graehl (Me) and Drew W office of ceo (04:30) yeah, you can go to. Different. Drew W office of ceo (04:41) Yeah, I would like to review everything regarding your claim. Drew W office of ceo (04:44) So when I reach back out to you, I'll be able to just provide a resolution so you don't have to wait any longer. Kevin Graehl (Me) (04:52) I have a website that is set up to track all this stuff. Kevin Graehl (Me) (04:57) If you want that that'll kind of give you a brief synapsis, it's updated every time I get off a call with one y'all. Drew W office of ceo (05:04) Okay, is there a link to it? Drew W office of ceo and Kevin Graehl (Me) (05:10) If I if. I think it's, Kevin Graehl (Me) (05:11) I gotta log into my oh my God cloud fair, sorry, I just recently deleted all my tokens and saved websites. Drew W office of ceo (05:21) No, it's okay, I can also follow-up with an email to you. Drew W office of ceo and Kevin Graehl (Me) (05:25) And if you want to send me the link or whatever seats you have on your end that you want me to review regarding your case, we consider that. How we yeah, yeah, yeah, yeah, yeah, yeah. Yeah, send an email right now if you don't Kevin Graehl (Me) (05:32) mind. Drew W office of ceo (05:36) Of course. Drew W office of ceo (05:36) Can you confirm your email for me? Drew W office of ceo (05:38) So I want to make sure it's the right one on file. Kevin Graehl (Me) (05:40) Kevin grill at Gmail. Drew W office of ceo (05:43) My whole person. Drew W office of ceo (05:46) I can send that right now. Kevin Graehl (Me) (05:54) Alright, it's Samsung gaslight gaslighting me.com. Drew W office of ceo (06:02) Okay. Kevin Graehl (Me) (06:02) That's an easy way for that's just yes. Kevin Graehl (Me) (06:06) If I can, let's see. Kevin Graehl (Me) (06:14) Yes, yeah, this has all the this is very easy to kind of look at. Kevin Graehl (Me) (06:20) I mean, this is just my account of it but then I can, I can give you full full. Kevin Graehl (Me) (06:26) Details, as you know. Drew W office of ceo (06:40) Emails just want to ask for some preferred contact. Drew W office of ceo (06:44) As well, whether you prefer phone calls, prefer emails if you want everything written whatever you want. Kevin Graehl (Me) (06:57) So just to be clear, there's two different emails, there's the office of president and office of CEO which one are you all? Kevin Graehl (Me) and Drew W office of ceo (07:09) So one is like the president of like electronics and one is offices. So. Kevin Graehl (Me) (07:12) CEO one is like samsung.com and one I was given somewhat recently, by. Kevin Graehl (Me) (07:19) One of the associates in the advanced replacement department who said we can't do anything because we've only seen one part replaced 4. Kevin Graehl (Me) and Drew W office of ceo (07:27) Or of the same. I Drew W office of ceo (07:28) understand. Drew W office of ceo (07:31) So they actually both of those would lead to the same mailbox. Drew W office of ceo (07:35) The only difference is it will take some time before it is it does reach me because it'll need to be assigned. Drew W office of ceo and Kevin Graehl (Me) (07:41) There's a whole process for you to be assigned to case manager do you already assign to me? Triangles are ignored. Drew W office of ceo (07:46) So then they would just need to find that and then send it over to me, I just sent you an email. Drew W office of ceo and Kevin Graehl (Me) (07:51) So that's actually going to be my direct contact. I got it. Kevin Graehl (Me) and Drew W office of ceo (07:53) Okay, cool, I'll send you I'll send you everything I got. So if you want me to see it fast, Drew W office of ceo and Kevin Graehl (Me) (07:54) you can just reply plan. Do you have access? Sorry to bug Kevin Graehl (Me) (07:57) do you have access? Kevin Graehl (Me) (07:59) If I just send you a whole like big, long ChatGPT or like, what are your limitations on what you're allowed to click out on? Kevin Graehl (Me) (08:09) Like? Kevin Graehl (Me) (08:09) Are you like so. Kevin Graehl (Me) and Drew W office of ceo (08:11) I should just give you everything in a big. So I've never been. Kevin Graehl (Me) and Drew W office of ceo (08:13) I want to give you everything, but like a Google Google Drive, are you allowed to click on? Yeah, I'll be honest, I've never forgotten the Drew W office of ceo (08:15) chat. Drew W office of ceo (08:20) I haven't been said a thread through ChatGPT doesn't hurt to try the worst that can happen is I reply back that I was unable to access it. Drew W office of ceo (08:29) So I would say, send it over if you want me to look at it. Kevin Graehl (Me) (08:32) Yeah, we'll get a shot. Kevin Graehl (Me) (08:33) Alright, go, I'll send everything right now, otherwise, if I don't hear from you today, it's that means it's, you know, goes on to the weekend and next week, and that's fine. Kevin Graehl (Me) (08:40) Enjoy your weekend. Kevin Graehl (Me) and Drew W office of ceo (08:41) Otherwise, and if I hear from you, it's also great, I'll forget. Yeah, Drew W office of ceo (08:44) so I'll let you know I will probably reach out to you within 24 to 48 business hours. Drew W office of ceo and Kevin Graehl (Me) (08:51) We don't work on the weekends, we'll most likely be Monday Tuesday. And you shouldn't tag it. Drew W office of ceo (08:55) Yeah, but that's when you're most likely going to hear back from me. Drew W office of ceo and Kevin Graehl (Me) (09:01) With an update, be more than the time for me to review everything. Okay, cool, alright. Drew W office of ceo (09:06) Okay. Kevin Graehl (Me) (09:06) All right, appreciate you. Drew W office of ceo (09:10) Do you have any other questions? Kevin Graehl (Me) (09:11) Nope, thanks so much. Kevin Graehl (Me) and Drew W office of ceo (09:13) The let me make sure that email came through. Perfect. I want to thank you for being a Samsung Drew W office of ceo (09:14) person. Kevin Graehl (Me) (09:16) Just I heard it come through drew. Kevin Graehl (Me) (09:19) W alright, cool, dumb done. Drew W office of ceo (09:23) Hey I want to thank you for being a samsung customer and I hope you have a wonderful rest of your day I'll keep in touch okay